FlowEQ is a no-code workflow solution that embeds within Freshdesk and Freshchat, integrates with other tools you already use, and automates steps behind the scenes to help your teams work 10x faster. The FlowEQ Process Acceleration Platform includes: Smart Flow Builder - Easily build interactive decision trees for every type of ticket. Deploy these Smart Flows within your current screens and easily update them as your business evolves. Pre-connected Integrations: Integrate instantly with your other business applications and automate actions behind the scenes so your agents can do everything they need within Freshdesk and Freshchat. Add Accelerators: Speed up your workflows even more with automated triggers and batch processes. Here are examples of some of the workflows and cross-system actions that can be handled and accelerated with FlowEQ, all without leaving Freshdesk or Freshchat. - Diagnose and troubleshoot complex issues easily with interactive decision trees - Cut agent onboarding down drastically with simple, guided question and answer prompts - Handle customer subscriptions, memberships and billing changes with Recurly and Stripe - Create and change orders and send shipping labels with USPS, UPS and FedEx - Maintain regulation compliance by qualifying and filing Quality Process records in Arena - Track product bugs and issues with Jira, Github and Pivotal. - Integrate with other services like Slack, PDF forms, Wrike, Rebrandly, and many more. FlowEQ is simple and easy to use, and flexible and powerful enough to improve and accelerate any business process. Install the FlowEQ Sidekick app in your Freshdesk or Freshchat instance today to get started.