Before you start configuring your new application on Freshcaller, you should be installing and configuring Freshcaller extension on your Magento store. Before you begin: Installing and Configuring Magento Extension 1. Download the extension from http://effy.co.in/freshworks/magento_1x.zip 2. Using FTP or SSH access, extract the contents of the directory into your Magento root directory. The directory has folders like app, var, lib, etc. 3. Clear the Magento cache: Log in to Magento admin and navigate to System > Cache Management. Click on Flush Magento Cache. 4. Log out and log in to Magento admin 5. You should find a new menu called 'Freshworks' in the menu bar - Clear Freshworks extension cache: Navigate to System > Cache Management, select 'Freshworks' from the cache table and under the 'Actions' drop-down (top right in the table header), select 'Enable' and press submit. Configuring your Magento App on Freshcaller: 1. This app needs you to have an admin account with Magento 2. You should have the Magento 1.x extension for Freshcaller installed on your Magento Store following the instructions in the previous section 3. Once the Magento extension is installed, go to Freshcaller -> Freshcaller App's API Token to copy your API token 4. On Freshcaller, in the API Token field, enter the token you just copied from your Magento store 5. Enter your Magento Store URL. If your store URL looks like this "http://<your-domain>/magento/index.php" then enter "http://<your-domain>/magento" while installing. Make sure you enter the entire text before "/index.php" from your URL. The trailing slash is not needed