This premium app provides features that Five9 Agent Desktop Plus offers from inside Freshdesk!
Loyally offers the new CTI between Five9 and Freshdesk as a premium app, using the new SDK from Five9 for a richer, more efficient and more powerful integration. This premium version provides the features that Five9 Agent Desktop Plus offers but from inside Freshdesk! This means you will be able to use all the known features you want like:
- Freshdesk ticket creation/contact search for all calls
- Click to dial
- On-screen caller info
- Instant messaging
- Call Transfers
- Voicemail recordings/missed calls
- Set reminders
- Queue insight
- Conference calls
- Recording calls
- Call transfers
- Worksheet/script implementation
- and more!
Please contact us on our support address to install the Five9 Premium Call Control application or to schedule a personal demo.