Loyally offers the new CTI between RingCentral and Freshdesk as a premium app, using the new Office widget from Ringcentral for a richer, more efficient and more powerful integration. This premium version provides the features that Ringcentral Office widget offers but from inside Freshdesk! This means you will be able to use all the known features you want like: - Freshdesk ticket creation/contact search for all calls - Click to dial - On-screen caller info - Call Transfers - Voicemail recordings/missed calls - Queue insight - Conference calls - Recording calls - Call transfers - and more!

Please contact us on our support address to install the Ringcentral Office Premium Call Control application or to schedule a personal demo. Install the app by filling in the two isntallaation fields: Freshdesk Api Key - Fill in the agent api key with which the API communication towards Freshdesk should be done. Ringcentral app url - Fill in the default url here as mentioned.