Book appointments and video meetings for customers from Freshdesk with Setmore.
Setmore enables your helpdesk staff to book appointments via the Setmore plugin in your Freshdesk dashboard. With Setmore, schedule appointments or online video meetings and empower your Helpdesk team to resolve customer’s queries proactively. With email confirmations and reminders, ensure that both your team members and customers are notified prior to the appointment and do not miss it.
Setmore brings you a suite of additional features:
* Appointment booking on your mobile device with Setmore’s Android and iOS apps .
* Add 1-click video meetings to your appointment and host them without any plugins .
* Accept customer payments online through the Square payment integration .
* Get a free online Booking Page that your customers can use to self-book their next appointment .
* Enable staff logins for your team members and assign permission levels .
* Sync your Setmore admin calendar with Google and Office 365 calendars .
* Get real-time alerts for any activity on your Setmore account through in-app alerts.
* Upgrade to Premium and unlock features like 2-way calendar syncs, text reminders, recurring appointments, up to 20 staff profiles and much more.
1. Go to Marketplace in your Freshdesk account and search for Setmore Appointments.
2. Input the Setmore API Key and click the Install button.
3. Once the installation is complete, you will be able to see the Setmore icon on your Freshdesk sidebar.
4. Click the Setmore icon to open the Booking page and start scheduling appointments for your support tickets.