A cloud-based remote support system that allows technicians to start or schedule remote session
Free
4.8 (4)
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviews How to install?
Initiate instant and scheduled remote support sessions to access and troubleshoot your customer's computer straight from your Freshdesk tickets, using Zoho Assist.
Once a remote support session is complete, you can update the ticket status and add notes to every ticket.
You can perform various operations on your customer's computer during a session, like:
1. Transfer files to your customer's computer.
2. Navigate between multiple monitors of the remote customer.
3. Chat with your customer at any time during a live session.
4. Remotely reboot and reconnect to the computer.
5. Use Ctrl+Alt+Del on the remote computer.
4.8
100+ installs
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Melvin Xuereb
5 months ago
Excellent remote support tool!
Snehil Sunny
11 months ago
Best app for screenshare. They dont have to install any permanent app on their desk. And you will be looking at your customer's screen within a minute of customer clicking screenshare link shared by you. Account creation is also easy
Install Zoho Assist from the Freshdesk marketplace:
STEP 1 : Log in to your Freshdesk account and search for Zoho Assist Remote Support.
STEP 2 : Click Install and select the domain name(.com/.eu/.in) that you have been using with Zoho Assist to complete the integration process.
Configure Freshdesk in Zoho Assist:
STEP 1 : Go to Settings > Integrations.
STEP 2 : Click Configure beside Freshdesk integration.
STEP 3 : Fill in your subdomain, username, and password to complete the configuration process.
Once you have completed the above mentioned steps, you can start or schedule a remote support session by clicking the Zoho Assist logo from the Freshdesk ticket menu bar.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 3.0
Released on Jan 30, 2023
Version 2.0
Released on Sep 06, 2021
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