Integrate Freshdesk with Zoho Assist, a cloud-based remote support software which allows technicians to start or schedule remote support sessions to resolve issues on a remote desktop.
Initiate instant and scheduled remote support sessions to access and troubleshoot your customer's computer straight from your Freshdesk tickets, using Zoho Assist.
Once a remote support session is complete, you can update the ticket status and add notes to every ticket.
You can perform various operations on your customer's computer during a session, like:
1. Transfer files to your customer's computer.
2. Navigate between multiple monitors of the remote customer.
3. Chat with your customer at any time during a live session.
4. Remotely reboot and reconnect to the computer.
5. Use Ctrl+Alt+Del on the remote computer.
Install Zoho Assist from the Freshdesk marketplace:
STEP 1 : Log in to your Freshdesk account and search for Zoho Assist Remote Support.
STEP 2 : Click Install and select the domain name(.com/.eu/.in) that you have been using with Zoho Assist to complete the integration process.
Configure Freshdesk in Zoho Assist:
STEP 1 : Go to Settings > Integrations.
STEP 2 : Click Configure beside Freshdesk integration.
STEP 3 : Fill in your subdomain, username, and password to complete the configuration process.
Once you have completed the above mentioned steps, you can start or schedule a remote support session by clicking the Zoho Assist logo from the Freshdesk ticket menu bar.