Initiate instant and scheduled remote support sessions to access and troubleshoot your customer's computer straight from your Freshdesk tickets, using Zoho Assist. Once a remote support session is complete, you can update the ticket status and add notes to every ticket. You can perform various operations on your customer's computer during a session, like: 1. Transfer files to your customer's computer. 2. Navigate between multiple monitors of the remote customer.  3. Chat with your customer at any time during a live session.  4. Remotely reboot and reconnect to the computer. 5. Use Ctrl+Alt+Del on the remote computer.

Install Zoho Assist from the Freshdesk marketplace: STEP 1 : Log in to your Freshdesk account and search for Zoho Assist Remote Support. STEP 2 : Click Install and select the domain name(.com/.eu/.in) that you have been using with Zoho Assist to complete the integration process. Configure Freshdesk in Zoho Assist: STEP 1 : Go to Settings > Integrations. STEP 2 : Click Configure beside Freshdesk integration. STEP 3 : Fill in your subdomain, username, and password to complete the configuration process. Once you have completed the above mentioned steps, you can start or schedule a remote support session by clicking the Zoho Assist logo from the Freshdesk ticket menu bar.