Easy and secure remote desktop access
Streamlined, secure remote access to systems helps agents resolve complex IT issues efficiently rather than hearing about it on calls or going through long support emails. Remote desktop apps allow IT support teams to create secure sessions to access systems remotely and troubleshoot issues with ease, all within Freshservice. Top use cases - Initiate a remote session directly from the Ticket Details page with the click of a button. - Host concurrent meetings with multiple host IDs associated with your account. - Record meetings and add the recording to a ticket for future reference.
Apps
TeamViewer
Provide remote assistance to requesters using TeamViewer App for Freshservice
Zoom
Integrating Zoom with Freshservice improves agent’s communication with a customer by scheduling instant Zoom meeting.
LogMeIn Rescue
Extend the functionality of Freshservice by providing remote support to your customers with the use of LogMeIn app for Freshservice.
Bomgar
Integrating Bomgar with Freshservice will bring remote desktop assistance into your service desk.
Connectwise Control Remote Support
The ConnectWise Control Remote Support App for Freshservice allows you to create and join ConnectWise Control support sessions from the Freshservice ticket sidebar.
Zoom - Concurrent Meetings
Zoom integration enables multiple agents to schedule concurrent Zoom meetings with customers.
TokBox
The TokBox integration for Freshservice allows agents to instantly do a live video or audio call with screen-sharing features, without leaving the Freshservice platform.