GDPR Compliance App
Verified by FreshworksAutomatically delete contacts and their related tickets in Freshdesk based on predefined conditions
Published by SMC Consulting(about 3 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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The GDPR Compliance App For Freshdesk is meant for companies who have an obligation to comply with the EU GDPR regulations.
The GDPR Compliance App For Freshdesk is a powerful tool designed to automatically delete contacts and their related tickets in Freshdesk based on predefined conditions. These instructions will guide you through the process of creating rules and conditions to help you better manage your contacts and their related data.
Key Benefits for Freshdesk Users:
1. Time-saving: you can automate the process of removing unwanted contacts and related tickets, saving you time and effort. Example: the app can autodelete the contacts and their related data after a specific time has passed.
2. Increased data security: By automatically removing contacts and related data (Tickets and documents) that are no longer needed, you can reduce the amount of personal data stored in Freshdesk, your helpdesk system, thereby reducing the risk of data breaches.
3. GDPR compliance: By setting up rules to automatically delete contacts and tickets based on specific conditions, you can ensure that your helpdesk system is GDPR compliant.
4. Customizable rules: you can create customized rules based on different criteria, allowing you to tailor the app to your specific needs.
5. Improved performance: By removing unnecessary data, you can improve the performance of Freshdesk reducing the load time and making it easier for agents to find the information they need.
6. Better customer experience: By keeping your helpdesk system clutter-free, you can provide a better experience for your customers, making it easier for them to get the support they need.
1. Click on the Install button.
2. Enter the Freshdesk domain (without https:// and .freshdesk.com) and API key and click on Verify to validate the credentials.
3. Click on the Install button to install the app.
4. You will be directed to the Rule creation page to set up the rules to delete contacts and tickets.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
There is no data retention
Does your app allow customers to request a custom End-User Data retention period?
No
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Enter your Freshwork's product URL to proceed
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Version History4.0 (May 2025)
Release Notes – GDPR Compliance App for Freshdesk v4.0
We are pleased to announce the release of Version 4.0 of the GDPR Compliance App for Freshdesk. This version introduces several significant enhancements designed to offer greater flexibility, improved rule precision, and broader compliance coverage—including retroactive processing of historical data.
New Features in v4.0
1. “Apply to Single Ticket” Option
Users can now choose whether deletion rules should apply based on a single ticket match or apply to all tickets associated with a contact meet the defined criteria. This new toggle lets you apply deletion rules based on a single ticket match instead of requiring all tickets under a contact to meet the condition. This allows more targeted and efficient automation of data deletion workflows.
2. Tag-Based Ticket Rule Conditions
Ticket rules now support tag-based filtering, enabling users to create deletion conditions that rely on the presence of specific tags in tickets. This offers finer control and improves rule accuracy for teams with complex ticket categorization.
3. “Delete Contact After X Duration” Setting
Administrators can now configure a time delay between the deletion of all associated tickets and the deletion of the contact. Available options include: Immediate, 30, 60, and 90 days. This feature provides a grace period to retain contact data temporarily after ticket removal, improving auditability and operational flexibility.
4. Support for Historical Ticket Deletion
In previous versions, the app only considered tickets created after the GDPR app installation. With v4.0, the app now automatically processes all historical tickets from the Freshdesk account's creation date. It evaluates each rule’s conditions across the full ticket history and performs deletions accordingly, ensuring that GDPR compliance is applied retroactively and not limited to newly generated tickets.
Installation & Upgrade
Version 4.0 is available as an automatic update. After installation or upgrade, we recommend that administrators review existing rules and make any necessary adjustments to benefit from the new features.
Support: If you have any questions or need assistance with the configuration, please refer to the updated user documentation or contact our support team.
3.0 (January 2025)
We are excited to announce the addition of the "Keep Contacts" feature in the GDPR Compliance App for Freshdesk. With this new feature, you can now retain specific contacts while still deleting their related tickets based on your predefined rules. This enhancement provides greater flexibility, allowing businesses to maintain important customer information while keeping their ticket database clean and organized.
2.0 (September 2023)
We're excited to introduce a new update for our app, GPR Compliance App! This release includes important bugfixes and enhancements to ensure a smoother user experience. Here are the highlights:
• Fixed an issue on the installation page that was causing some users to experience difficulties.
We are constantly working to improve your experience with GDPR Complicance App, and we appreciate your feedback. If you encounter any issues or have suggestions, please reach out to our support team.
1.0 (July 2023)
No release notes found