Harvest for Freshservice
Verified by FreshworksSync and track the time spent by agents on your service desk tickets.
Published by Freshworks(about 27 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Freshservice integration with the Harvest for Freshservice app enables IT teams to monitor the time spent by agents on your Freshservice service desk tickets by syncing all the tickets’ time entries data to Harvest.
The Harvest for Freshservice app integration:
- Enables tracking the time spent by an agent on a ticket.
- Records multiple time entries for the same ticket to track the time spent at different intervals.
- Consolidates all the time entries for an agent on a ticket.
- Records the time spent by different agents on the same ticket under a single task in Harvest.
Learn more: https://support.freshservice.com/en/support/solutions/articles/50000011366-harvest-for-freshservice-app-integration
Here is a quick step-by-step flow on how to successfully integrate the Harvest for Freshservice app.
1. Start installation:
- Log in to your Freshservice account and go to Marketplace Apps.
- Search and select the Harvest for Freshservice app using the Search apps option.
- Click Install to install the app.
2. Authorize app (post installation):
- Log in to your Freshservice account and go to Tickets > List.
- Click any ticket Subject to open the ticket details page.
Note: The Harvest for Freshservice app is displayed as a widget on the right side of the ticket details page.
- Follow the steps to authorize the app.
Detailed help article: https://support.freshservice.com/en/support/solutions/articles/50000011366-harvest-for-freshservice-app-integration
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History1.0 (July 2025)
No release notes found