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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Currently Freshdesk Group Ticket Field section exposes all group details for logged-in agents without any security or restriction layer for the agents.
An effective in-app feature of our Hide Groups for Agents app automatically hides the group based on the configuration setup in the app.
With the help of this app the security layer will be improved by making the group's visibility more evident and targeted at the agent rather than listing all information that is available
● The domain name and API key should be entered by the agent in the corresponding input areas.
● On successful validation,the agent’s group and the visible groups are mapped internally.
● The agent must choose the group of agents from the drop-down menu.
● The agent can choose the groups that should be displayed for the group according to the selected agent.
● The application would map the chosen groups on choosing the add button.
● The agent can change or delete any of the mapped groups that are given in the table below.
● Now,click on the install button to install the application.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
1.0 (May 2023)
No release notes found
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