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Hide Groups

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App which simplifies and streamlines data security flow internally by hiding groups
Published by GeekFactory(about 2 years ago)
Paid
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3
Version History
Version 1.0
Supported for
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Currently Freshdesk Group Ticket Field section exposes all group details for logged-in agents without any security or restriction layer for the agents. An effective in-app feature of our Hide Groups for Agents app automatically hides the group based on the configuration setup in the app. With the help of this app the security layer will be improved by making the group's visibility more evident and targeted at the agent rather than listing all information that is available
● The domain name and API key should be entered by the agent in the corresponding input areas. ● On successful validation,the agent’s group and the visible groups are mapped internally. ● The agent must choose the group of agents from the drop-down menu. ● The agent can choose the groups that should be displayed for the group according to the selected agent. ● The application would map the chosen groups on choosing the add button. ● The agent can change or delete any of the mapped groups that are given in the table below. ● Now,click on the install button to install the application.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
* Charges may apply from the app developer.
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