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Parent-Child time tracker

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Fetch and copy all time logs from child tickets or service tasks to their respective parent ticket easily.
Published by support(about almost 2 years ago)
Free
5.0 (1)
download
75
Version History
Version 1.0
Supported for
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
This app simplifies time tracking in a parent-child or Field Service Management setup by consolidating all time logs from child tickets/service tasks into the parent ticket. Supervisors and account managers can easily track the total time spent without navigating through each child ticket. Key Features: 1) Consolidated Time Logs: Automatically fetches time logs from all associated child tickets/service tasks and adds them to the parent ticket for unified tracking. 2) Simplified Reporting: Facilitates seamless report generation by consolidating time logs in one place. 3) Streamlined Workflow: Eliminates the need to manually calculate total time spent across multiple child tickets. Important Notes: - Data Movement: Time entries copied to the parent ticket are deleted from the child tickets to maintain accurate tracking and prevent duplication. - Use Case: Ideal for supervisors and account managers looking to track agent productivity or generate comprehensive reports. This app ensures efficient time management and better oversight in complex ticketing workflows!
1) In the Installation page, enter a valid domain name and API key details for verification. 2) Click Verify to validate the credentials and on success, click Save to install the app. 3) Post installing, the app can be found in the ticket sidebar. 4) Click the icon or the name of the app to activate it. A modal will be triggered from where child ticket's entries can be selected and copied over to its parent. 5) Note: Copying the time entries from the child ticket to the parent will result in the time entries to be deleted from the child tickets.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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