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plentymarkets Connector

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Integrate Freshdesk & plentymarkets: Order recognition, order details, simple search & more!
Published by Apoio-Digital(about over 1 year ago)
Paid
5.0 (1)
Version History
Version 1.0
Supported for
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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
plentymarkets Connector: The bridge between Freshdesk and plentymarkets You know the challenges of customer service: Tickets related to orders, manual searches to find order details, and constantly switching between different platforms. Thanks to apoio’s plentymarkets Connector, this becomes a problem of the past. Features: Direct integration with plentymarkets: No more switching between platforms! Work seamlessly without interruptions. Automatic order number detection: You receive a ticket, and the associated order number is instantly recognized. Easy order search: Simply search for order numbers or customer data. All relevant details are just a click away. Interaction with comments: View existing comments and add new ones if necessary. Simple shipment tracking: Package numbers and shipment tracking. Order overview in plentymarkets: Want more details? Open the entire order or item directly in plentymarkets. Overview of all order types: Whether it’s orders, returns, credits, or delivery orders, you have everything in sight. Change order status: No more lengthy processes. Change the status of an order directly from Freshdesk. All order details at a glance: Find out everything you need to know without any extra steps. Optimize your customer service with the plentymarkets Connector. Start now with a 21-day free trial.
Installation Guide for the plentymarkets Connector App Step-by-Step Instructions 1. Install the App Start by installing the plentymarkets Connector App in your Freshdesk Support account. 2. Configure the API Access Navigate to the app's settings to configure the API access for plentymarkets. You'll need the following details: - Username - Password - Plenty System-URL (Setup -> Tenant -> Default Shop -> Settings) - Plenty System-ID Make sure you have the correct login information at hand. 3. Choose Allowed Order Statuses To allow agents to change order statuses, you must specify which statuses are allowed. Switch to the "Advanced Configuration" tab and select all the statuses you want to be available for agents. 4. Create a Ticket Once the installation is complete, open a ticket in Freshdesk Support. You can find the plentymarkets Connector App in the sidebar.
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