This app simplifies ticket reassignments in Freshdesk by allowing agents to effortlessly reassign tickets to the previously assigned agent. It streamlines workflows and reduces time spent searching for prior assignees. Key Details: When Reassignment Happens: This is useful in scenarios where tickets are reassigned between agents for resolution and need to be reverted to the prior assignee. Use Cases: - An agent assigns a ticket to a colleague for input but later needs to reassign it back for closure. A ticket escalated to a specialist is reassigned to the original agent for final updates. - This app enhances efficiency by removing the guesswork in identifying previous assignees, enabling faster resolutions.