Retain CC In Ticket Replies
Verified by FreshworksThis app retains the CC additions in the successive conversations for a ticket.
Published by Freshworks(about 4 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
While replying to tickets, there might be a chance where the agent removes a person from the CC. Installing this app will retain the removed CC person(s) in the successive replies automatically.
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1. Head over to the Admin tab in Freshservice.
2. Under the Helpdesk Productivity tab, click on the “Apps” icon and goto “Get more Apps”.
3. When you find Retain CC In Ticket Replies app, click on Install.
6. You can start using the app now.
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