The Ringover Freshdesk integration Integrated Dialer: Ringover’s integrated dialer allows your team to stop wasting time and energy when they constantly have to change screens. Call and SMS logs: Ringover takes care of the manual hassle of logging interactions by automatically logging your calls and SMS as tickets. Call activity will be accurate and your team will have more time to focus on your customers. Contact, Tag and Note Sync: Effortlessly keep track of your client’s information and important call details. Contacts, notes and tags are synched from Ringover to Freshdesk. By keeping your data automatically organized, your team will have all the customer context they need to efficiently handle requests. Other Ringover Features: - Personalized Agent Status You can personalize the different statuses that are available to your agents. Rather than the standard “busy” or “available”, you can create your own like “taking a break,” “in a meeting,” or even a client name. Customize these to your needs with Ringover’s Snooze feature and even create reports on these personalized activities. - Advanced analytics Visualize and analyze call activity with the Ringover Dashboard. Save the views that are most useful to you so you can quickly reference them later. - Simple to use and set up in a few clicks!