Jeff cares deeply about support. Jeff is sentimental. Jeff tells you when your customer is happy :) or sad :(. Try Jeff. -- This app analyses the ticket sentiment of the requestor and rates it on a whole number scale. It can tell you if the tone of the message is angry, sad, indifferent, or happy. It depicts it via an emoji in the ticket sidebar! Additionally, you can configure a custom app to update the sentiment analysis result of the ticket. Use cases: - Quickly judge if the message is harsh or polite Update: - It uses the note content of the requester while calculating the sentiment score. Coming up: The app may not be a hundred percent accurate right now and we'll keep making updates for the same. #sentimentanalysis