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Senzum Ticket Archiver

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Export all the ticket data you need with a single click and get it stored in JSON format.
Published by Senzum AB(about over 3 years ago)
Paid
6
Version 1.0
Supported for
freshworks iconFreshdeskfreshworks iconFreshdesk Omni
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
This application enables export of a single tickets data with the addition of statistics, requester & company information and conversations. Useful when there is a need to export ticket data for archiving purposes and you don't want to export the entire helpdesk contents from the Built-in Freshdesk function. The exported result is presented in a JSON-file that is automatically presented for download in the browser within a couple of seconds.
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Quick and easy installation. Requirements: * API-key from a user within the Freshdesk Helpcenter that have access to all tickets. Installation: * Installation settings pre-populates the current logged in user API-Key, thus, just click "Install" if that is correct or replace the API-key with the desired one. Usage: * Open the ticket that you wish to export. * Open the Senzum Archiver tab in the right sidebar * Click the button that is presented to start the export * Download starts automatically
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
* Charges may apply from the app developer.
Version HistoryVersion History
1.0 (March 2022)
No release notes found
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