Skybox SiX CXone Agent CTI
Verified by FreshworksSiX is an integrated Call Center Experience for NICE CXone
Published by skyboxcommunications(about 9 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Increase your agent productivity with the Skybox integrated eXperience. SiX connects Freshdesk to the NICE CXone platform, enabling integrated screen pops, click to call, ticket automation, and automatic call logging.
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5 installs
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1. Install the Six Agent from the MarketPlace
2. Configure your Freshdesk Sub-Domain. (https://yourDomain.freshdesk.com)
3. Add your Freshdesk API Key by clicking on the Profile Settings and copying the key from the top right hand corner of the screen. Then paste it into the app settings.
4. If you are the administrator, you will need to follow the setup instructions at https://skyboxcommunications.com/freshdesk-docs/freshdesk-install/
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History3.0 (August 2024)
Allow for better responsive design, and development instances.
Other minor updates.
2.0 (December 2023)
- Fix to allow Supervisor Roles above to log notes.
1.0 (September 2023)
No release notes found