Freshworks Marketplace

App cover art submitted by the app developer that represents the app

Sync Office 365 Tasks

verified badge symbolVerified by Freshworks
Sync Freshdesk Tickets with Office 365 Tasks through SyncPenguin platform
Published by support(about 5 years ago)
Free
download
3
Version History
Version 1.0
Supported for
freshdesk iconFreshdesk
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
This app allows Freshdesk users to sync their tickets with Office365 or Exchange tasks. The app shows up on a ticket page side panel and has a sync button that triggers a synchronization process. You can also set up automatic (periodical) synchronization through SyncPenguin dashboard. The service offers a 14-day free trial. Learn about pricing and SyncPenguin platform overall on our website: https://syncpenguin.com
empty_review_icon
No reviews available for this app.
To install the app on the Freshdesk side you need to know two values: SyncPenguin API Key and your sync account ID. To start, sign up and log in to https://dashboard.syncpenguin.com To create your sync go to the Synchronizations section and click the plus icon. Follow the steps to create a connection between Freshdesk Tickets and Office 365 Tasks. Then go to the sync page and create an account, which stores access credentials and some additional settings. After you open the created account, you can specify Freshdesk domain (without .freshdesk.com) and API Key, and also sign in to Office 365. If you use Exchange on-premise, specify endpoint URL, username (email) and password instead. You can get SyncPenguin API Key in the Settings section of the dashboard. The account ID is the ID of the created account described above. Feel free to contact support@syncpenguin.com in case of any questions.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
Does your app transfer European Economic Area (EEA) residents’s End-User Data outside of the EEA?
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
close modal
close modal
Version HistoryVersion History
1.0
No release notes found
Go to Developer Portal