Synthflow AI Agent
Synthflow Voice AI Agents in Freshcaller to automate phone calls, create and update contacts
Published by fctelephonyflow(about 20 days ago)
Free
As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.
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By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Are you looking to answer calls 24/7 in a reliable way, with proper escalation? Synthflow Voice AI Agents can help.
Key Features of this app include:
- True Conversational AI: Our voice AI agents understand intent, navigate complex dialogues, and adapt in real time, providing a more natural and efficient customer experience.
- Easy Deployment: Launch Voice AI Agents in your Freshcaller, minimizing IT overhead and accelerating time-to-value.
- Enterprise-Grade Security: Built for enterprises with GDPR compliance, SOC 2 Type II readiness, HIPAA-certification ensuring customer data stays protected at every step.
- Scalable Voice AI: Whether you handle 100 or 10,000+ calls daily, Synthflow scales with your business, supporting growing operations and automated voice AI agents for support needs without sacrificing quality.
- Always On, No Opportunity Missed: Provide 24/7 support with AI voice agents that are always ready to help, ensuring you never miss a call.
Take your contact center to the next level with Synthflow Voice AI Agents. Install the app today and start automating and optimizing your customer interactions.
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Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
Yes
What End-User data does your app store?
all the user data covered in the transcript
Countries where data is stored
Germany, Sweden, United States
What is the purpose of storing the data?
To enable third-party reliability checks, improve service performance, and enhance user experience through data flow with our key components
Does your app share End-User Data with any third party entities?
Yes
Third Party 1
Name of the third party
OpenAI
Domain
http://openai.com/
Countries where 3rd party entity stores data
United States
What is the purpose of sharing data?
We share data with OpenAI to generate and process text-based AI responses, enabling natural language interaction features.
Third Party 2
Name of the third party
Deepgram
Domain
deepgram.com
Countries where 3rd party entity stores data
Germany, United States
What is the purpose of sharing data?
We self-host Deepgram. We share audio data with Deepgram for transcription and audio analysis, powering accurate speech-to-text capabilities.
Third Party 3
Name of the third party
Elevenlabs
Domain
elevenlabs.io
Countries where 3rd party entity stores data
Germany, United States
What is the purpose of sharing data?
We share data with ElevenLabs to provide advanced voice synthesis and speech generation, enhancing user interaction through realistic AI-generated voices.
Yes
What transfer mechanism is in place to govern those transfers?
GDPR, SOC2 and HIPPA
Can the End-User data be exported?
Yes
What are the means of exporting this data?
SynthFlow allows users to export their data directly through a secure web interface or via API, providing exports in standardized formats such as CSV or JSON.
What measures are put in place to export the data?
Exports are safeguarded using authentication and encryption, ensuring only authorized users can access and export data. All export activities are logged for transparency and audit purposes.
Can End-User data be accessed through your app logs?
Yes
Is the End-User data encrypted at rest?
Yes
Elaborate the encryption methodology adopted
All end-user data stored in our databases is encrypted at rest using industry-standard encryption algorithms. This ensures that data is protected from unauthorized access in case of physical device theft or unauthorized storage access. Encryption keys are securely managed following best practices to maintain data confidentiality and integrity.
Is the End-User data encrypted in transit?
Yes
Elaborate the encryption methodology adopted
All data transmitted between end-users and our systems, as well as internal communications between services, is encrypted using TLS 1.2 or higher (HTTPS). This protects data from interception and tampering during transmission, ensuring confidentiality and integrity of sensitive information.
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
Yes
Which OWASP guidelines or recommendations do you follow to ensure the security of customer data?
From the infra side we have following:
All the data is encrypted at rest
Storage has backups and high availability
All the communication to our platform is done through TLS connection min 1.2 version
The rest guidelines should be implemented on code level, like input validation etc ...
We do security scans for our endpoints with Intruder
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
No
What is the data retention period after app is uninstalled?
min 30 days - max 90 days
Does your app allow customers to request a custom End-User Data retention period?
Yes
What is the data retention period?
min 30 days - max 90 days
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https://
Version History2.0 (July 2025)
Removed "location" field
1.0 (July 2025)
No release notes found