Effortlessly translate and localize your customer support chats to popular languages your global customer base speaks. Lingpad, a unique AI-powered translation automation tool, empowers your Freshchat support agents to offer multilingual customer support. With its real-time human-like AI translation, you can localize your customer communication in their native language. This helps you deliver an unparalleled customer support experience that is fast, accurate, and culturally sensitive. Key Features of Lingpad's AI Translation App: 1. Human-Like AI Translation: Lingpad is built with nuanced AI algorithms that offer human-like translation of your support chats in the most popular global languages. 2. Effortless 'No-code' Integration: Seamlessly install and integrate Lingpad with your Freshchat platform, requiring no-coding or technical expertise. Our user-friendly platform empowers you to localization your chats with cutting-edge, AI-driven solution. 3. Auto Language Detection: Our system will auto-detect the customer's language from the conversation and translate your replies to the same language. There is no additional cost for language detection. 4. Supports 120+ Languages: Offer multilingual customer support in 120+ global languages to increase customer satisfaction and boost your brand's CSAT, NPS, and CLV. 5. Advanced Analytics Dashboard: With Lingpad's Advanced Analytics Dashboard, you can track essential metrics and data such as multilingual words or tickets per agent, top languages, and most used language pairs. You can also compare data to make informed decisions. Top Global Brands that Trust Lingpad for Multilingual Customer Support: Ab InBev, Intersolia, Leroy Merlin, Playtomic, Pulse, FundedNext, Rebtel, Atlas And many more Key Benefits of Using Lingpad for Freshchat: 1. Preserve Cultural Sensitivity: Our AI-powered translation app includes features such as glossary, tone selection, and adding context. They help capture and preserve the meaning behind chat queries and provide translation to connect with users. 2. Pay-as-You-Grow Pricing: Lingpad's pay-as-you-grow pricing offers the flexibility to pay only for the words you translate. With our per-word-based pricing, you can save up to 50% in translation costs compared to a per-character-based pricing model. 3. Amplify Agent Productivity: With the Lingpad tool, you can add known languages for your agents. This means, they can focus on providing excellent customer service in their native language, leading to higher productivity levels. 4. PII Protection: With its translation preview feature, Lingpad has robust measures in place to protect your customers' sensitive and personally identifiable information during translation and helps you keep it safe. 5. Unparalleled Security and Privacy: We are an ISO 27001 certified company with security measures, risk management processes, and data protection policies. We also comply with GDPR and uphold the international data privacy standards with the utmost care.