The Value Hider app is a versatile tool that has been specifically engineered to provide a range of functions related to managing the options within dropdown and dependent dropdown fields. Its primary purpose is to offer users the ability to hide or obscure the various choices or selections available in these fields, allowing for a more streamlined and customized user experience. This means that users can use the app to control the visibility of options in dropdown menus, making it a valuable asset for tailoring the behaviour and appearance of these interface elements to suit specific needs or preferences. The Value Hider app will be implemented on both the new ticket creation page and the ticket details page. This means that it will be used to customize and control options in dropdown menus for both creating new tickets and managing existing tickets. The user has the capability to conceal multiple options within both standard dropdown fields and dependent dropdown fields. Specifically, in the case of dependent dropdown fields, the user can choose to hide multiple options at any hierarchical level within the field. This level of flexibility allows for fine-grained control over which options are displayed or hidden, enhancing the user's ability to customize their selections according to their specific requirements.