ValueFirst's Freshdesk Integration
Verified by FreshworksGet instant notifications for new, updated, & closed tickets with ValueFirst's Freshdesk Integration
Published by Spritle Software(about 8 months ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
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ValueFirst's Freshdesk Integration empowers businesses to enhance customer communication across preferred channels, providing a more personalized and efficient support experience. With two-way SMS communication, businesses can quickly address customer queries, streamline support, and drive higher satisfaction and long-term loyalty.
This integration allows businesses to send SMS messages directly from Freshdesk, either via the Ticketing system or through SMS, based on the admin’s configuration. Automated SMS notifications for new tickets and status updates, keeping customers informed and engaged throughout their support journey.
Key Features:
Automated SMS Notifications: Automatically send personalized SMS updates for new ticket creation, status changes, and agent responses, ensuring timely and relevant communication with customers.
Delivery Reports (DLR): Track the delivery status of every SMS via private notes, giving agents insight into message success and helping optimize communication strategies.
On-Demand Messaging: Agents can easily send custom SMS messages using pre-designed templates or unique content directly from the Freshdesk sidebar.
Seamless Integration: Configure SMS templates for specific ticket actions like new ticket creation or status updates, ensuring quicker, streamlined communication.
Benefits:
Enhanced Customer Engagement: Keep customers informed in real time, reducing the need for manual updates and improving overall satisfaction.
Improved User Experience: Automated alerts and notifications help users stay updated without needing to manually check ticket status, enriching their experience.
Efficient Tracking: With DLR support, businesses can monitor SMS delivery and customer interactions, providing valuable insights and better reporting.
Personalized Support: Agents can respond faster by sending tailored SMS messages, creating a more humanized and efficient support process.
Founded in 2003, ValueFirst enables joyful conversations for global enterprises across multiple channels (internet and telecom) through its communication platforms and smart APIs. ValueFirst is part of Tanla Platforms Limited.
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Installation Guide:
1. Select the trial version of the application.
2. You will be redirected to the configuration page with a few more steps to complete the setup.
3. Enter your Freshdesk account domain URL.
4. Provide the API key of the admin account.
5. Click the Authentication button to validate the credentials.
6. Upon validation, you will be redirected to the ValueFirst Authentication settings.
7. Input your ValueFirst username, password, and select the appropriate region.
8. Click the Validate button to complete the ValueFirst authentication.
9. You will be redirected to the Template Configuration page.
10. Configure the Ticket Creation Event by clicking the action button and hit Save.
11. Configure the Ticket Status Event by clicking the action button and hit Save.
12. Configure the Ticket Reply Event by clicking the action button and hit Save.
13. Configure the Ticket Close Event by clicking the action button and hit Save.
14. Configure the Ticket Sidebar Application Event by clicking the action button and hit Save.
15. Click the Install button to complete the installation process.
Data Management and Storage
Does your app use AI or GenAI features?
No
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
No
Does your app collect / process any End-User data?
No
Does your app store any End-User data?
No
Does your app share End-User Data with any third party entities?
No
No
Can the End-User data be exported?
No
Can End-User data be accessed through your app logs?
No
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
Yes
Does your app allow customers to request a custom End-User Data retention period?
No
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Version History1.0 (October 2024)
No release notes found