Transform your customer interactions with the Voiso Contact Center. This advanced integration embeds a user-friendly softphone directly into Freshdesk, elevating the agent experience to new heights. Empower your team with the ability to handle calls efficiently, jot down crucial notes, and streamline workflows through automatic ticket and contact creation. This integration is designed to enhance productivity, ensuring every customer interaction is smooth and effective. Key Features: -Integrated Softphone Functionality: Seamlessly handle calls within Freshdesk. A single click launches the Voiso agent panel, simplifying call management. -Automated Ticketing for Every Call: Effortlessly create Freshdesk tickets, complete with detailed call notes for both inbound and outbound interactions. -One-Click Calling: Utilize the click-to-call feature for quick and efficient outbound calling directly from Freshdesk. -Instant Contact Information Display: Automatically receive a screen pop with contact records during inbound calls, for a personalized customer experience. -Smart Contact Creation: Automatically add new inbound callers to your Freshdesk contacts, ensuring no customer interaction is missed.