This app analyses the sentiments and emotions of the requester using the IBM Watson NLU Services. IBM Watson Natural Language Understanding is a cloud native product that uses deep learning to extract metadata from text such as entities, keywords, categories, sentiment, emotion, relations, and syntax. Multi language support makes this application useful in various region where customer interact using the native regional language as such Arabic. Additionally, application can be configured to update the sentiment analysis result of the ticket. Use cases: - Identifies the tone and sentiments of customer or requester.