General description: Wekall Webphone is an innovative webphone application fully integrated within the CRM platform, designed to facilitate effective and efficient communication with customers and prospects directly from your CRM interface. With simple installation and an intuitive interface, Wekall Webphone transforms your CRM into a powerful call center, allowing users to make and receive calls, automatically record interactions, and improve customer relationship management. Main Features: Outgoing and Incoming Calls: Make and receive calls directly from the CRM interface with a single click. Call Recording: Option to record calls, allowing quality monitoring and training, always complying with applicable privacy regulations. Call Reports and Analysis: Generate detailed reports on call performance, including duration, outcome, and tracking, to make informed decisions and improve strategies.