Whipnote
Verified by FreshworksAffordable speech recognition, emotion detection, and dashboards for Freshcaller
Published by support(about 4 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Whipnote provides speech recognition, emotion detection, sentiment analysis, and customizable dashboards for Freshcaller call recordings, all for only 1 cent per minute.
Features include:
- automatic integration with Freshcaller
- transcripts displayed in Call Metrics dashboard
- customizable chart visualizations
- automatic 2-party speaker separation
- audio playback linked dynamically to transcript
- publishable dashboard for your customers
- API guides for python, javascript, and curl
- manual file upload
- transcribe local files via API
- transcribe remote files via API
- serverless API callbacks
- word level confidence scores
- utterance-level pitch score
- utterance-level volume score
- automatically extracted keywords
- talk to listen ratio
- talk to listen over time
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To install Whipnote:
1. Signup for Whipnote: https://dashboard.whipnote.com/signup
2. Go to Freshcaller marketplace
3. Install Whipnote app for Freshcaller
4. Get your Whipnote API key: https://dashboard.whipnote.com/settings
5. On the "Installation Page", input your Freshdesk API key, Freshdesk sub-domain, and Whipnote API key
To use Whipnote:
- Whipnote will automatically retrieve your agents' call recordings and transcribe them
- It takes several minutes for the Freshcaller call recording to become available, and several minutes for a transcription task to be completed
- A 10 minute phone call may take 10-15 minutes to finish getting the call recording and transcribing it
- To view transcripts, go to Call Metrics --> click on a call --> click on "Whipnote" app --> you should see the call transcript
- For additional metrics and analytics, go to your Whipnote dashboard: https://dashboard.whipnote.com
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