YCloud is an all-in-one WhatsApp Business Platform designed to help businesses market, sell, and support through the world’s most popular messaging app. YCloud offers a suite of tools including Campaigns, Chatbots, CRM integrations, and a unified Inbox to streamline customer interactions. By installing the YCloud app, you can create Freshdesk tickets on YCloud Inbox while having a conversation via WhatsApp. Also, you can view the customer's tickets history and update the tickets, helping customer service improve work efficiency. Key Features: • Campaigns: Broadcast personalized marketing messages to engage customers and drive conversions. • Chatbots: Build zero-code chatbots with a visual editor to automate customer service and sales inquiries. • Inbox: Manage customer conversations in a shared inbox with features like agent auto-assignment and rich media support. • Integrations: Seamlessly connect with CRM systems, e-commerce platforms, and other tools to centralize operations. YCloud supports rich media formats, ensuring engaging customer experiences. With pay-as-you-go pricing, there are no software or installation fees, making it a cost-effective solution for businesses of all sizes To investigate more features: like send SMS, campaign via WhatsApp