By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Initiate instant and scheduled remote support sessions to access and troubleshoot your customer's computer straight from your Freshdesk tickets, using Zoho Assist.
Once a remote support session is complete, you can update the ticket status and add notes to every ticket.
You can perform various operations on your customer's computer during a session, like:
1. Transfer files to your customer's computer.
2. Navigate between multiple monitors of the remote customer.
3. Chat with your customer at any time during a live session.
4. Remotely reboot and reconnect to the computer.
5. Use Ctrl+Alt+Del on the remote computer.
App Details
Categories
Productivity, Utility & WorkflowsChat, Video & Telephony
I would like to feedback that when creating a meeting with a customer, Zoho only sends it to the 1 customer who sent the ticket, excluding cc emails. Can Zoho dev set this up in an upcoming release?
Melvin Xuereb
over 1 year ago
Excellent remote support tool!
Snehil Sunny
almost 2 years ago
Best app for screenshare. They dont have to install any permanent app on their desk. And you will be looking at your customer's screen within a minute of customer clicking screenshare link shared by you. Account creation is also easy
App Details
Categories
Productivity, Utility & WorkflowsChat, Video & Telephony
Install Zoho Assist from the Freshdesk marketplace:
STEP 1 : Log in to your Freshdesk account and search for Zoho Assist Remote Support.
STEP 2 : Click Install and select the domain name(.com/.eu/.in) that you have been using with Zoho Assist to complete the integration process.
Configure Freshdesk in Zoho Assist:
STEP 1 : Go to Settings > Integrations.
STEP 2 : Click Configure beside Freshdesk integration.
STEP 3 : Fill in your subdomain, username, and password to complete the configuration process.
Once you have completed the above mentioned steps, you can start or schedule a remote support session by clicking the Zoho Assist logo from the Freshdesk ticket menu bar.
App Details
Categories
Productivity, Utility & WorkflowsChat, Video & Telephony
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
3.0
No release notes found
2.0
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1.0
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