Zoho Assist Remote Support
Verified by FreshworksA cloud-based remote support system that allows technicians to start or schedule remote session
Published by support(about over 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Initiate instant and scheduled remote support sessions to access and troubleshoot your customer's computer straight from your Freshdesk tickets, using Zoho Assist.
Once a remote support session is complete, you can update the ticket status and add notes to every ticket.
You can perform various operations on your customer's computer during a session, like:
1. Transfer files to your customer's computer.
2. Navigate between multiple monitors of the remote customer.
3. Chat with your customer at any time during a live session.
4. Remotely reboot and reconnect to the computer.
5. Use Ctrl+Alt+Del on the remote computer.
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Install Zoho Assist from the Freshdesk marketplace:
STEP 1 : Log in to your Freshdesk account and search for Zoho Assist Remote Support.
STEP 2 : Click Install and select the domain name(.com/.eu/.in) that you have been using with Zoho Assist to complete the integration process.
Configure Freshdesk in Zoho Assist:
STEP 1 : Go to Settings > Integrations.
STEP 2 : Click Configure beside Freshdesk integration.
STEP 3 : Fill in your subdomain, username, and password to complete the configuration process.
Once you have completed the above mentioned steps, you can start or schedule a remote support session by clicking the Zoho Assist logo from the Freshdesk ticket menu bar.
Data Management and Storage
Does your app use AI or GenAI features?
NA
Does your app use "Freshworks AI powered features or Freddy AI" and comply with Freshworks AI powered features and Freddy AI terms?
NA
Does your app collect / process any End-User data?
NA
Does your app store any End-User data?
NA
Does your app share End-User Data with any third party entities?
NA
NA
Can the End-User data be exported?
NA
Can End-User data be accessed through your app logs?
NA
Is the End-User data encrypted at rest?
NA
Is the End-User data encrypted in transit?
NA
Does your app adhere to the OWASP (Open Web Application Security Project) security standard?
NA
Does your app permanently delete the customer data as soon as the customer uninstalls the app?
NA
Does your app allow customers to request a custom End-User Data retention period?
NA
For more information related to privacy and security, reach out to developer support
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Version History3.0 (January 2023)
No release notes found
2.0 (September 2021)
No release notes found
1.0 (September 2021)
No release notes found