AI and automation
Answer questions quickly. Drive productivity easily. Act on insights immediately. Freddy AI is the built-in, enterprise-grade AI solution behind it all.
More helpful. More productive. More insightful.
Help customers resolve issues faster. Take productivity through the roof. Act on insights quickly and precisely. That’s the power of Freddy AI.
Self-service, smarter
Intelligent chatbots deliver personalized answers 24/7, so agents can focus where they’re needed. Freddy Self Service can talk with customers and agents and learn from your knowledge base. It can even spot needs for a new bot, recommend a fix—and build it.
Productivity, boosted
Supercharge customer service with Freddy Copilot. Agents get real-time help with conversation summaries, suggestions, tone refinement, and next steps. Customers can get high-quality answers fast. Always-on QA training suggests ways to improve.
Insights, meet actions
Spot trends and act fast. Proactive AI continuously analyzes customer service data to find opportunities to fill gaps, automate processes, and optimize CSAT. In addition to root-cause analysis, Freddy Insights can recommend solutions and even help execute them.
Explore more capabilities
Improve efficiency and deliver excellent customer service every step of the way, thanks to a powerful array of features and capabilities enhanced with AI.
Omnichannel solution
Engage customers wherever they are, including email, text, social, and other channels.
Advanced ticketing
Resolve customer issues faster with robust ticketing supported by AI and automation.
Self-service
Deflect customer queries 24/7 with quick-to-deploy, intelligent chatbots across channels.
Unified agent workspace
Bring data, tools, and processes together for maximum efficiency and convenience.
Collaboration
Work together easily with communication, information, and automation all in one place.
Intelligent insights and analytics
Stay ahead of emerging issues with proactive, AI-driven insights and next steps.
Streamlined admin
Take the pressure off admins with AI, workflow automation, and easy customizations.
Integrations
Scalability, not complexity. Freshservice Customer Service Suite integrates with your apps, tools, and data for greater productivity and faster time to value.
Slack
Collaborate on customer service issues via Slack—without switching screens.
Microsoft Teams
Simplify cross-team collaboration and stay updated on tickets without switching applications.
Jira
Connect engineering and support teams with a 360-degree view of tickets and issues together.
Handle knowledge base, forums, and support requests in a single view.
Track and create tickets from customer comments and replies without switching screens.
TikTok
Engage with customers in a single dashboard to easily track customer requests.
Related resources
Explore how gen AI and all-in-one capabilities are transforming customer service. Boost CX. Improve agent productivity. Lock in competitive advantage.
Meet Freddy AI, your agents’ new best friend
See how AI can help agents resolve issues faster, taking productivity to another level.
Forrester on the TEI of Freshworks
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Thomas Cook improves first-response SLA by 67%
Every core customer service metric improved when support went fully digital with Freshworks.
Tata resolves half of all queries with chatbots
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