report highlights
31.87%
of B2B support leaders surveyed agree that 24/7 support is the top expectation of customers
35.14%
of B2B support leaders surveyed say easy access to support is the most important in defining great CX
35.71%
of B2C support leaders surveyed say work overload is the biggest reason for agent attrition
Source: Freshdesk Customer Service Benchmark Report 2023
WHAT’S INSIDE
Customers expect fast, consistent support across channels. CX leaders, on the other hand, struggle with balancing agent workload and managing growing customer expectations.
This step-by-step guide dives into how AI-powered automation helps you bridge the gaps in customer support. Learn how AI-powered automation can enable you to:
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