Freshcaller : Your best Grasshopper phone alternative
Freshcaller is a modern and scalable phone system. It is more feature-rich than Grasshopper and is suited for businesses of all sizes.
All data as of April 2020
Freshcaller handles businesses of all sizes from a 1-person organization to a phone team of thousands.
You can purchase numbers in 90+ countries in Freshcaller. Additionally, you can buy as many numbers as you like and your extensions are not restricted.
Freshcaller is AI-ready and has features such as Voicebot and Speech-enabled IVR.
Feature |
Freshdesk Contact Center |
Grasshopper |
|---|---|---|
| International phone numbers | ||
| Smart Escalations | ||
| Call Barging | ||
| Call Recording | ||
| Queue Callback (Virtual Hold) |
Manage a multi-level interlinked IVR system
Record all your phone conversations
Create custom escalation rules for incoming calls
Personalize your business number by masking
Make/Receive calls, convert your voicemails, and missed calls into tickets all from within Freshdesk
“When we were looking for a new solution, we tried several phone systems — Dialpad, MightyCaller, Grasshopper, RingCentral — and none offered customer support that impressed us. Price is king, but we always focused on customer service and responsiveness. Freshdesk Contact Center (formerly Freshcaller) has all the features we need, out of the box, and a team we love to work with. It was an easy choice.”
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