Freshcaller: Your business’s best alternative for Skype
Improve your phone experience with a phone system that is truly built for businesses. Choose Freshcaller — a feature-rich phone system that offers intelligent call routing, analytics, AI-capabilities, and much more.
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Set up your contact center in just a few hours
Create a global contact center for your business that’s affordable and scalable. Handle any call scenario with advanced inbound routing. Bring your own carrier (BYOC) or purchase numbers from 90+ countries.
View Freshcaller pricingDevelop a remote-ready workforce
Empower remote support and sales teams to collaborate in real-time and resolve complex issues. Virtual leaders can monitor call volumes and service level attainment while keeping track of important conversations.
Try it freeKnow your customers better
Learn everything that happened in a call by using call recordings, post-call transcripts, and call-lifecycle information. Monitor agent performance and keep a pulse on your customer satisfaction with live dashboards.
Reduce your agent’s workload
Lighten your agents' workload by using AI-powered voice bots that answer repetitive queries. Reduce wait times and offer reliable solutions with voice bots and speech-enabled IVR. Empower your agents to do their best work.
Choose Freshcaller as your Skype alternative
Sign up for your 14-day trial now.
The integration across several Freshworks platforms allow all support channels to feed into one place for our Customer Care team. The ability to listen in and playback calls allows me to provide timely feedback and coaching. Additionally, access to previous communication from a customer, allows the team to deliver improved customer service.
Earlier we were using deskphones to make and receive calls, our helpdesk was not integrated with our phone systems. Our agents and reps had to run to their desks if they received a call. Freshdesk Contact Center has made things convenient for us, now we can receive and make calls from our browser — no hardware, no hassle.
Freshdesk Contact Center is a great way to record customer conversations and note down customer data and personal notes. It’s easy to take notes in Freshdesk Contact Center and all agents can view them before they make a call. Plus, we can set up multiple lines so that multiple agents can answer queries simultaneously.
Freshcaller: The phone system for businesses
Freshcaller is highly suited for businesses of all sizes. With features such as IVR, intelligent call routing, and call analytics you can transform your phone experience.