Freshcaller’s Capabilities for Software Companies
Use Freshcaller’s dashboard to record calls for training, quality checks, and/or data logs while adhering to regulatory requirements.
Create a lead/ticket or append a call to an existing lead/ticket with Freshcaller’s integrations with Freshsales and Freshdesk.
Control the Caller ID that prospects see by masking your number with personal/ local numbers from the region that you’re targeting.
Add numbers, agent licenses, and plan upgrades as your business grows and pay for only what you use/ need..
Route callers to the right agents and teams based on a single keypress action and include self-service options in the menu as well.
Reports and metrics
Monitor incoming call volume to different numbers/groups and agent availability to plan staffing and business hours for each team.