From your first AI agent to AI across customer service. We'll get you there.
Freshdesk brings ready-to-use AI, people, and workflows together, with a guided path to AI adoption, so service improves from day one and becomes increasingly AI-powered over time.
Trusted by 74,000+ businesses worldwide
Transform customer service with AI
Launch ready-to-use AI agents that understand intent and take action to resolve across channels.
Built to help you succeed with AI
Launch with confidence
From setup to success, made simple
Free AI onboarding included
AI-powered service, on your terms
Connect the tools your agents already use
Connect your business apps
Integrate with the tools your team relies on, seamlessly connected with Freshdesk. Get started without any complexity.
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The experts agree
Recognized for delivering AI-powered customer service that drives results.
Outcomes that matter
"Freshworks is easy to understand and makes sense to agents."
Business Process and Growth Manager, iPostal1
54%
Queries resolved with AI
"We needed a tool that would allow us to deliver white-glove customer support at scale."
VP, Technical Support Services, Ryan Specialty
75%
First-contact resolution rate
"I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence."
Sales Team Manager, Woolacombe Bay
69%
Reduction in average resolution time
"It (Freddy AI Copilot) was truly a game-changer for the team."
Customer Service Manager, Hobbycraft
30%
Queries handled by AI