Plans for
Growth
Best suits teams that want:
Freddy AI Agent (first 500 sessions included)
Ticketing & shared inbox
Customer portal & knowledge base
Out-of-the-box analytics & reporting
Threads & tasks
Roles & permissions
Available add-ons
Additional AI Agent sessions $49/100 sessions
Day passes at $2/pass
Connector app tasks at $80/5000 tasks
ProMost popular
Access to more AI and helpdesk features:
Freddy AI Agent (first 500 sessions included)
Multilingual helpdesk
Custom dashboards & reporting
Intelligent routing
Multiple SLA policies
External collaborators
Available add-ons
Freddy AI Copilot $29/agent/month
Additional AI Agent sessions $49/100 sessions
Day passes at $7/pass
Connector app tasks at $80/5000 tasks
Enterprise
Access to all AI and helpdesk features:
Freddy AI Agent (first 500 sessions included)
Freddy AI Insights
Skill-based routing
Sandbox
Audit logs
Allowed domains & IP whitelisting
Available add-ons
Freddy AI Copilot $29/agent/month
Additional AI Agent sessions $49/100 sessions
Day passes at $12/pass
Connector app tasks at $80/5000 tasks
Trusted by 74,000+ Businesses Worldwide
Compare features
Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets.
Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails.
Drive collaboration by enabling internal conversation threads related to a customer ticket without polluting the main conversation. Create tasks that are linked to a ticket so everyone understands what needs to get done.
Create a place for customers to submit tickets and self-serve information, powered by a robust knowledge base.
Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak.
Invite external agents and third parties to help your full-time support agents resolve complex customer issues.
5,000 collaborators included
5,000 collaborators included
Handle customer escalations with our award-winning ticketing system that enables intelligent prioritization, assignment, and tracking of tickets.
Boost team collaboration and simplify communications with a shared inbox for your support team to collaborate and respond to incoming emails.
Drive collaboration by enabling internal conversation threads related to a customer ticket without polluting the main conversation. Create tasks that are linked to a ticket so everyone understands what needs to get done.
Create a place for customers to submit tickets and self-serve information, powered by a robust knowledge base.
Configure your helpdesk to work in multiple languages, so you can provide support in the languages your customers and agents speak.
Invite external agents and third parties to help your full-time support agents resolve complex customer issues.
5,000 collaborators included
5,000 collaborators included
Outcomes that matter
“I had team members who weren’t comfortable at all with emails. With Freddy AI, they’ve gained so much confidence.”
“We needed a tool that would allow us to deliver white-glove customer support at scale.”
