Moving from Talk to Action

The first step to implementing AI into your customer support workflow is to decide
where it would fit best. Are you planning on investing in a “smart” chatbot like
Freddy that learns and surfaces relevant knowledge base material? Or are you
looking to harness the analytical power of AI or use it for triaging incoming customer
conversations?

Use our 9 step checklist to chart out all the places in your workflow that AI could improve either the customer or the agent experience and decide which interactions to prioritize.