Run all your customer service in one place
No-code AI, unified workspace that combines omnichannel and email-heavy service, and flexible automation for growing teams.
TRUSTED BY 74,000+ BUSINESSES WORLDWIDE
Loved by small and medium companies for ease, partnership, and a unified inbox
Freshdesk brings channels, context, AI, and automation together–so you have everything you need to offer great customer service.
Up to 80%
Resolutions with Freddy AI Agent
60%
Improvement in team productivity with AI Copilot
< 2 minutes
Average conversational resolution time
Everything you need for faster, better resolutions
Serve every customer need—support instantly on chat, messaging apps, phone, email—and collaborate with experts across departments for deeper problem solving.
Connect easily with apps you use to remove any data silos. All in one place, with all the context, data, and AI assistance you need.
Freddy AI works across your service journey—automating up to 80% queries, analyzing sentiment in real-time, assisting agents, and sharing proactive insights so you can eliminate root causes.
Freddy connects with the apps you use, learns from your sources and instructions, retains context across every interaction, and hands off to humans when required.
Set up, onboard your team, and drive adoption easily. Switch on new channels in minutes and control routing, workflows, and automations with unmatched flexibility as you scale. With Freshdesk, you have no dependencies, and full control.
Customer service solution with AI built-in, not bolted on
Freddy AI by Freshdesk handles tedious tasks—simple or complex, your way, so you can focus on work that needs judgment and empathy.
Freddy AI Agent
Freddy AI Agent
Freddy AI agents come with pre-built agentic workflows to resolve up to 80% of queries
Freddy AI Copilot
Freddy AI Copilot
Freddy AI Copilot helps you offer personalized service with sentiment, response, and resolution assistants.
Freddy AI Insights
Freddy AI Insights turns every conversation into intelligence with proactive alerts and conversational insights.
Join 74,000+ companies uncomplicating service delivery
It’s so simple and easy to use. It’s easy to follow up on issues or on tickets with Freshdesk.
Vijoy Nair
Freshdesk has helped us install more efficient workflows and processes while still maintaining HIPAA compliance. It has been a game-changer for agents and members.
Mahmoud Shehadeh
Related resources
See what sets Freshworks apart, and why we’re the service solution for over 75,000 companies worldwide.
Benchmark your success with insights from our 2025 customer service report
Benchmark your success with insights from our 2025 customer service report
Evaluate your performance against industry competitors to see how you measure up.
Forrester on the TEI of Freshworks
Forrester on the TEI of Freshworks
See the Total Economic Impact of ticketing and conversational support in one with Freshworks.