Featured Webinars
All Webinars
A single place to discover educational webinars hosted by the Freshdesk team and customer support influencers across the world. We have a collection of webinar recordings, AMA’s and workshops about customer support.
Why you should watch and subscribe to our future webinars
Freshdesk is a customer support software trusted by 60,000 Customers across the world. We host customers, prominent speakers from the support industry to talk about best practices and customer service skills that help small and large teams deliver exceptional support to their customers.
If you are a customer-centric organization like us, here’s what you can expect:
New and innovative ideas to delight customers
Tips on taking your support from good to great
Skill-based workshops for teams of all sizes
Suggestions on building and measuring customer loyalty the right way.
CX EXPERT TALKS
Scaling Customer Support with Chatbots and AI
CX EXPERT TALKS
The Real RoI of Chatbots in Customer Support
CX EXPERT TALKS
Why Fast Customer Service is a Must-have: Growing with Speed & Quality in 2021
CX EXPERT TALKS
Forrester and Freshworks: Delivering Recession-proof, Retention-focused Customer Service
CX EXPERT TALKS
Let's Talk Shop: Integrating Digital Customer Service into Retail CX
CX EXPERT TALKS
The New CX Mandate: Post-Pandemic Trends in Customer Service
WEBINAR
How Freshdesk drives superior customer experiences with proactive engagement
WORKSHOP
Setting up field service operations in a post-COVID-19 world
- CX EXPERT TALKS
Scaling Customer Support with Chatbots and AI
- CX EXPERT TALKS
The Real RoI of Chatbots in Customer Support
- CX EXPERT TALKS
Why Fast Customer Service is a Must-have: Growing with Speed & Quality in 2021
- CX EXPERT TALKS
Forrester and Freshworks: Delivering Recession-proof, Retention-focused Customer Service
- CX EXPERT TALKS
Let's Talk Shop: Integrating Digital Customer Service into Retail CX
- CX EXPERT TALKS
The New CX Mandate: Post-Pandemic Trends in Customer Service
- WEBINAR
How Freshdesk drives superior customer experiences with proactive engagement
- WORKSHOP
Setting up field service operations in a post-COVID-19 world
- WEBINAR
AI-powered automation throughout your CX lifecycle
- WEBINAR
Taking the chatbot approach to customer support
- WEBINAR
The Need for Speed in Customer Service
- WEBINAR
Get the most out of Freshdesk Analytics
- WEBINAR
How to choose the right field service software
- WEBINAR
Leading with self-service: the help widget way
- WEBINAR
Getting the most out of Freshdesk's new automations
- WEBINAR
The truth about transforming customer experience with AI
- WEBINAR
Chatbots - How to increase revenue and boost customer experience
- Product Tips
How a customer support team won a seat at the decision-making table
- Product Tips
Explore Freshdesk Mint - One year of upgrades
- Product Tips
A beginners guide to social customer care
- Product Tips
How Session Replays can redefine your Customer Support
- Product Tips
The art of handling difficult conversations
- Product Tips
Understanding benchmark-driven customer support
- Product Tips
How to engage your community to build better products
- Product Tips
Building an effective Self Service Portal
- Product Tips
How to support customers during the Ramadan season
- Product Tips
Delivering moments of wow with proactive support
- Product Tips
Putting Customer Feedback At The Heart Of Your Business
- Product Tips
How to support customers during the holiday season
- Product Tips
How Citizens Advice uses Freshdesk + G Suite for efficient support
- Product Tips
Making the most of your self-service portal
- Product Tips
The Power of Freshdesk + GSuite to provide efficient Customer Service
- Product Tips
Understanding metrics that can improve your support
- Product Tips
How offline experiences can affect the online customer experience
- Product Tips
How to increase Agent Productivity
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