Today, customer service should be at the center of your growth strategy.
According to McKinsey research, an average of 60% of consumers across the EU are trying new brands due to economic pressures, store closings, and changing priorities. With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Companies cannot treat customer service reactively anymore.
Freshworks analyzed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction.
In this session, a panel of CX experts will discuss:
Why customer service should be a focal point in your growth strategy
Why the speed of service is a key factor in ensuring customer satisfaction
5 actionable steps your organization can take to improve speed of service
Real customer stories of how speed of service has improved CSAT scores
Register for the Panel Discussion
Thank you for registering. Have you tried the first ever customer service speed test? If not, take the test and find out how you fare.
Chief of Customer Service, Hermods AB
Keynote speaker, author and podcaster
Sales & Customer Success, Nicereply.
Head of Marketing, Europe & UK, Freshworks.
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