Today, customer service should be at the center of your growth strategy.
More than 60% of consumers across the UK, EU, US, and APAC are trying new brands due to economic pressures, store closings, and changing priorities. With these consumers going online in their search for better and safer ways to transact with businesses, the lines between sales and service are blurring. Companies cannot treat customer service reactively anymore.
Freshworks analyzed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction.
In this session, a panel of CX experts discussed:
Why customer service should be a focal point in your growth strategy
Why the speed of service is the key factor in ensuring customer satisfaction
A deep dive into the steps your organization can take to improve the speed of service
Real stories of how the speed of service has impacted customer satisfaction
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