Reimagining Customer Service with Freshdesk Omni
Customer expectations have changed - fast, seamless, omnichannel support is now the baseline. In this webinar, we’ll explore the shift to AI-powered support and how to meet these expectations without increasing team size or complexity, plus a walkthrough of the new Freshdesk Omni
Date: May 14, 2026 Time: 9:00 a.m. PDT | 11:30 a.m. BST | 10:00 a.m. IST
Why attend
Customer support is rapidly evolving and what worked before may no longer meet rising expectations. In this session, we’ll break down what’s changing, where traditional approaches fall short, and how leading teams are adapting to deliver faster, more connected experiences.
By the end of this session, you’ll have a clear understanding of:
What’s shifting in customer service and why it matters right now
Where your current setup may be creating friction or inefficiencies
Practical, actionable steps to move toward faster, smarter, omnichannel support without increasing team size or complexity
Meet the speakers
Calvin Clinton R
Solution Engineer, Freshworks
Shruthi Nagaraj
Lead - Product Marketing, Freshworks
Frequently asked questions
Who should attend the webinar?
This webinar is ideal for Freshdesk customers, especially service/support/customer experience leaders, admins, and decision-makers who want to stay ahead of upcoming feature releases and discover practical ways to elevate their customer service operations with AI and automation.
What if I can't attend the webinar live?
No worries! Register anyway, and we'll send you the recording after the event so you can watch it at your convenience.
Will there be an opportunity to ask questions during the webinar?
Yes! You'll have the chance to interact with our product experts and ask any questions using the Q&A feature during the session.
Will the product experts be available for one-on-one discussions?
The webinar will include a group Q&A session. For any specific queries, please reach out to your dedicated Account Manager or CSM. If necessary, follow-up calls with product experts may be scheduled based on availability.