Question 1

How is IT Asset Management licensed?

Accepted Answer

Asset Units (AUs) are Freshservice’s licensing metric for IT Asset Management, measuring usage based on the number and type of assets managed in the Freshservice CMDB. Asset units can be purchased in packs of 500.

Question 2

How are Asset Units calculated?

Accepted Answer

Asset Units are Freshservice’s licensing metric for IT Asset Management. Asset units measure license consumption based on the number and type of assets tracked and managed within the Freshservice CMDB.

1 Server / Virtual Machine / Network device costs 4 Asset Units1 Desktop/Mobile/ End-User Computing (EUC) Device costs 1 Asset Units1 SaaS User costs 1 Asset Units1 Container / Function costs 1/2 Asset Units1 Archived Device costs 1/25 Asset Units1 Physical Assets (Non IP) costs 1/25 Asset Units1 Storage (5 TB discovered) costs 1/5 Asset Units1 Mainframe/Mid range costs 400 Asset Units

Question 3

What’s included in the 14-day trial?

Accepted Answer

Sign up to get 14 days of free, unrestricted access to the Enterprise plan, built for unified IT asset, service, and operations management across hybrid infrastructure.

Question 4

How do I contact Sales?

Accepted Answer

Contact our U.S. sales team at +1 (855) 747-6767 or email sales@freshworks.com. We’re happy to help.

Question 5

Do you have any cancellation fees?

Accepted Answer

We do not have any cancellation fees. You can cancel anytime, but your cancellation will take effect only after the end of your current billing cycle. For online self-serve customers, cancellations are processed automatically at the end of the billing cycle. For contract customers, cancellations are handled manually through a cancellation request or a revised order form.

Question 6

Can I upgrade or downgrade my subscription?

Accepted Answer

Freshservice is a pay-as-you-go service and you can choose to upgrade your subscription instantly. If you wish to downgrade or cancel your subscription, you can do so at the end of your term. Click on ‘Plans & Billing’ in your Freshservice account to change your subscription details.

Question 7

Is my data safe?

Accepted Answer

We prioritize security with utmost seriousness. Our servers are housed within a world-class data center, fortified by biometric access controls and continuous 24-hour surveillance. We maintain the highest security standards by consistently updating our application with the latest security patches. Our data center adheres to EU-US Privacy Shield compliance, and all Freshservice plans incorporate SSL encryption to safeguard your data.

Question 8

What types of payment do you accept?

Accepted Answer

We accept Visa, Mastercard, Discover, American Express, and also PayPal. For annual contracts, we accept checks and online transfers in USD, EUR, GBP currencies.

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