Forrester Wave™: Enterprise Service Management Platforms, Q4 2025
Freshworks named a Strong Performer, recognized for its unified service management and AI-augmented ITSM solution.
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Freshworks: A Strong Performer with above average customer feedback.
Freshworks received above average customer feedback, with customers praising its ease of use, intuitive design, and robust API capabilities:
AI-driven insights for faster, smarter decision-making
Proactive alert management to monitor service health
Excellent customer service every step of the way
Forrester Take
For midsize enterprises seeking a straightforward AI-augmented ITSM solution with strong self-service and asset management capabilities, Freshworks is a compelling choice.
We believe this recognition from Forrester as a Strong Performer validates our mission to uncomplicate service management with an AI-powered, unified platform built for IT and business departments such as HR, facilities, finance, and legal.
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