Prove ITSM ROI with real enterprise outcomes

From logistics to universities to retail - see how global companies cut costs, boost productivity, and scale impact with Freshservice.

Proving ITSM value isn't optional anymore

IT leaders face mounting pressure to show measurable value from technology spend.

  • Boards demand measurable transformation outcomes

  • Service volume climbs while resources stay static

  • Complex legacy tools increase costs, slow teams

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The evidence boards actually want to see

This playbook shows how enterprises turned ITSM into a strategic advantage with measurable results.

Supercharge agent productivity and efficiency

Learn how AI and automation cut resolution times by up to 81% while handling 200%+ more tickets with the same team size.

Drive bottom-line savings that CFOs notice

Discover how companies saved $50K+ annually by consolidating tools, eliminating manual work, and optimizing operations.

Scale service delivery without scaling headcount

See how modern ITSM deflects tickets, automates workflows, and unlocks capacity so teams focus on strategic work, not firefighting.

The ROI speaks for itself

Freshservice customers across industries are seeing transformational results.

81%faster ticket resolution (University of Aberdeen)
20,000hours saved annually through automation (Frasers Group)
73%reduction in incident resolution time (Tata Consumer Products)

Ready to prove your ITSM ROI?

Download the playbook and see how enterprises are turning IT service management into measurable value.

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