AI Use-Case Assessment for IT Service Desk

Gartner® research: Evaluate 18 AI use cases by business value and feasibility for I&O

What This Gartner® Research Covers

A strategic framework to identify which AI use cases are wins, calculated risks, or marginal gains.

Strategic Prioritization Framework

Access Gartner® methodology evaluating 18 AI use cases across business value dimensions including cost reduction, efficiency, and employee engagement.

Feasibility Assessment Across 7 Dimensions

Understand technical maturity, product availability, organizational readiness, and ongoing overhead requirements for each use case.

Three-Tier Classification System

See which use cases are Likely Wins, Calculated Risks, or Marginal Gains based on an 18-month implementation timeframe.

Download Your Copy of This Gartner® Report

Access the complete research with detailed scoring methodology and use cases.

Get the report

_{Gartner, AI Use-Case Assessment for IT Service Desk, 17 April 2025, By Chris Matchett, Rich Doheny}

_{Gartner is a trademark of Gartner, Inc. and/or its affiliates.}