Run resilient IT operations without the firefighting
Eliminate silos by unifying incidents, changes, assets, and dependencies into a single system of record. Gain the infrastructure intelligence to connect assets to business outcomes, so your team can prevent outages, optimize spend, and maximize impact.
Bring order to complex, hybrid IT environments
Consolidate service management, asset discovery, and dependency mapping into a single system of record. Reduce manual reconciliation, improve change success rates, and bring clarity to distributed infrastructure.
Continuously discover assets and map service dependencies in a unified CMDB. Get an up-to-date view of how infrastructure and applications connect so you can assess change impact, reduce blind spots, and prevent avoidable outages.
Standardize incidents, problems, and change workflows with automation and AI. Assess risk before deploying changes, improve SLA performance, and resolve issues faster to reduce unplanned downtime and constant firefighting.
Track hardware, software, and SaaS usage alongside service performance. Eliminate redundant assets, optimize licenses, and use executive dashboards to report uptime, cost savings, and risk reduction with clarity.
Stay ahead of threats before they escalate, stay audit-ready with clear visibility and control, and close security gaps to avoid penalties while keeping your business secure.
AI that cuts noise and speeds resolution
Resolve major incidents faster with context from past incidents
Surface related past incidents linked to similar assets and services, giving your IT ops teams the context to respond immediately. Teams can assess impact, prioritize effectively, and close major incidents faster, before the disruption and downtime spiral.
Join 20,000+ companies unifying their IT service & operations
View all customer stories
We wanted to have a single source of truth for all of our inventory assets to be inventoried and also have the transparency and the visibility of everything that's existing in our network... for the purpose of change control. So we can actually see, what these business services depend on.
Markus Gaulke
It used to take up to four hours to provision software. Now we're able to provision it within minutes.
Logan Jacobson
Today, every asset is tracked in Freshservice, with asset management built into every service request. This visibility enables a centralized hierarchy to pinpoint asset failure impact and plan change rollouts.
Lyle Smith
Resources
Freshservice Benchmark Report 2025
Freshservice Benchmark Report 2025
Compare your metrics with benchmarks from 10,743 teams. Discover AI trends, the first ever ESM benchmark, and data-backed strategies to boost efficiency in 2025.
Freshworks on Freshservice
Freshworks on Freshservice
Learn how Freshworks scaled from a startup to an enterprise by implementing Freshservice.
Watch Freshservice in Action
Watch Freshservice in Action
See how Freshservice’s IT modules work together to streamline service delivery and improve efficiency.
IT priorities that define 2026
IT priorities that define 2026
Five priorities to scale employee productivity, autonomy, and resilience in an AI-first world.