FRESHSERVICE FREDDY AI COPILOT MASTERCLASS

Smarter Ticket Handling with Freddy AI Copilot

Dealing with long ticket threads, repetitive replies, or requests in unfamiliar languages can slow down even experienced agents. In this live session, see how Freddy AI Copilot helps you summarise conversations, draft clearer responses, and document resolutions faster.

Date: Thursday, May 7, 2026

Time Slot Options:

Slot 1: 3:00 p.m. CEST / 7:30 p.m. IST

Slot 2: 9:00 a.m. PDT / 12:00 p.m. EDT / 9:30 p.m. IST

Freddy AI Copilot Masterclass

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ATTEND LIVE

Applying AI Assistance Across Ticket Scenarios

Join Freshworks product experts for a live walkthrough of the Freddy AI Copilot features agents use most.

What you’ll walk away with:

  • Summarising long or escalated tickets to understand context faster

  • Generating contextual reply drafts to reduce writing effort

  • Refining tone and clarity before sending responses

  • Handling multilingual requests with built-in translation

  • Closing tickets faster with structured resolution notes

  • Confidence to apply AI-assistance in your next ticket

  • Clarity on when each AI tool is most useful

  • Answers to your questions during the live Q&A

This session is designed for service desk agents who have access to Freddy AI Copilot and want to use it more effectively.

Freddy AI Copilot Masterclass