A Fresh Approach to ServiceOps: Turning Incidents into Intelligence with ITAM and CMDB
Most IT teams still treat incidents as problems to fix and assets as records to maintain. In reality, both are signal-rich sources of intelligence that can transform how IT operates.
This session introduces a modern ServiceOps approach to incident management, where asset visibility, dependency mapping, and operational context work together to turn incidents into opportunities for continuous improvement. Instead of reactive firefighting or static recordkeeping, organisations are building intelligence-driven systems that understand how infrastructure behaves, adapts to change, and prevents issues before they escalate.
Date: Wednesday, 27 May, 2026
Time: 11:00 a.m. BST
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Why Attend?
Using a five-stage framework - Detect, Assess, Respond, Resolve, Learn - we’ll explore how leading IT teams are reducing MTTR by over 50%, and unlocking faster, more resilient operations.
From this webinar, you'll learn:
Why traditional ITAM and CMDB approaches slow teams down - and how to escape the “recordkeeper trap”
How ServiceOps turns static asset and configuration data into a live, actionable map of your environment
How connecting incidents, assets, and dependencies reduces impact and prevents recurrence
The shift from reactive operations to continuous resilience and operational intelligence
