Integration streamlines time tracking and creates invoices for time spent on customer support.
August 26, 2015
Today, Freshdesk, the leading provider of SaaS customer support software, unveiled its new integration for Xero, enabling support teams to generate invoices for time spent on customer service, from within Freshdesk.
Companies can now track, record and charge for the time spent on resolving issues from the the support portal by adding Freshdesk timesheet entries as billable items to Xero’s draft invoices. Agents can even specify the currency for which it should be billed. This will have a substantial benefit on business owners that provide support and bill their customers by the hour, eliminating the need to manually track hours from other applications.
The integration comes at a time when a growing number of SMBs are transitioning their back-office and accounting work to cloud-based applications - and that number is only going to increase in the next few years. The natural integration of Freshdesk and Xero will allow business users, who are adopting cloud-based applications, to streamline their billing and customer support functions.
"We've seen great demand from the small business community for the Freshdesk integration with Xero," Sreelesh Pillai, General Manager at Freshdesk Australia said. "As we expand our global presence, most recently with our new office in Australia, this integration will continue benefit small business customers worldwide and help them provide high quality customer support."
"Time is money for any small business owner and the new Freshdesk integration helps Xero customers streamline their operations by automating time tracking and invoicing," said James Maiocco, GM Business and Corporate Development at Xero. "This time savings provides a distinct competitive advantage for those small businesses."